Returns, Cancellations & Refunds

At a glance

1. Free returns within 14 days

You can cancel your order without giving a reason, from the moment you place it until 14 days after you receive the goods. If your order arrives in several deliveries, the 14 days run from the last one.

Email contact@bobila.shop with your order number. You can use the form at the end of this page, but you don't have to. We'll send you a free prepaid return label, or arrange a courier collection for large items. Please send the goods back within 14 days of telling us.

You may open and inspect an item as you would in a shop. If you handle or use it more than that and it loses value, we may deduct for the loss in value. Please keep the original packaging where possible and pack the item securely. Some items can't be cancelled by law, such as made-to-order goods, and we'll say so on the product page if it applies.

2. Power tools: 30 days

If you buy a power tool or power tool kit and it isn't the right fit, you can return it within 30 days of delivery for a full refund. Return shipping is free. After the first 14 days, the tool must be unused and in its original packaging.

3. Free exchanges

Within 14 days of delivery you can exchange an item for a different model, subject to availability. Email us and we'll arrange a free return and send the replacement at no extra delivery cost. There is no restocking fee. If the new model costs more or less, we'll charge or refund the difference.

4. Faulty, damaged or not as described

By law, goods must be of satisfactory quality, fit for purpose and as described. If they aren't:

• Within 30 days of delivery: you can reject the goods for a full refund.
• Within 6 months: we will repair or replace the item. If that isn't possible or doesn't fix the problem, you can reject it for a refund (we may deduct a fair amount for use you've had) or ask for a price reduction. During this period a fault is presumed to have been there at delivery, so you don't need to prove it.
• After 6 months: you may still have rights for up to 6 years (5 in Scotland), though you may need to show the fault was there when you received the item.

Email contact@bobila.shop with your order number and photos. We pay for return or collection and for the replacement delivery. If we agree you're entitled to a refund, we pay it within 14 days. Normal wear and tear (for example worn blades or filters), misuse, and not following the instructions are not faults.

5. How to return something

1. Email us with your order number and the item(s).
2. We send a prepaid label or arrange collection.
3. Pack the item securely and send it as instructed. Please don't send anything to any address unless we've told you to.
4. We inspect it and refund you.

6. Refunds

We refund within 5 business days of receiving and inspecting your return, and always within the 14 days the law allows. For cancellations, the refund includes standard delivery. Refunds go to the original payment method with no fees. Depending on your bank or card issuer, it may take a few more days to show in your account.

7. Your legal rights

Nothing in this policy affects your statutory rights.

Optional cancellation form

To: contact@bobila.shop. I hereby give notice that I cancel my contract for the following goods: ______. Ordered on / received on: ______. Name: ______. Address: ______. Date: ______.

Questions? contact@bobila.shop