Free delivery across the United Kingdom
We deliver free of charge to addresses in the United Kingdom on every order, with no minimum spend. No delivery fees or surcharges are added at checkout.
Delivery area
We currently deliver to addresses in the United Kingdom only.
Delivery partner
Orders are delivered by UPS. When your order leaves our warehouse you will receive a dispatch email with your tracking number.
Delivery times
| Step | Time |
|---|---|
| Processing and packing | 1–2 working days |
| Delivery by UPS | 2–4 working days |
| Total | 3–6 working days |
Working days are Monday to Friday, excluding UK bank holidays. Orders placed at weekends or on bank holidays are processed on the next working day. In any case we will deliver within 30 days of your order unless we agree a different date with you. During busy periods delivery may take slightly longer, and we will email you if that happens.
Large and heavy items
Some items, such as sheds, saunas, pools and large appliances, are delivered by pallet or specialist carrier. The carrier may contact you to arrange a delivery day. Please make sure someone can receive the delivery and that access is clear. Check the size and weight on the product page before ordering.
Delivery address
We deliver to the address you give at checkout, so please check it carefully. Once your order has been handed to the carrier we may not be able to change it. If you need to make a change, email us straight away.
If you're not in
The carrier will leave a notification and try again or arrange collection. If a parcel isn't collected it will be returned to us, and we will contact you to arrange redelivery.
VAT, customs and import charges
All prices include VAT. Your order is delivered duty-paid, so you will not be asked to pay import VAT, customs duties or carrier handling fees on delivery.
Checking your delivery
Goods are at our risk until they are delivered to you. Please check your parcel on arrival. If anything is damaged, defective or not what you ordered, email contact@bobila.shop as soon as possible with your order number and photos. We will arrange a replacement or refund at our cost. Your legal rights are not affected by when or how you report a problem.
Delays and lost parcels
If your order hasn't arrived within the estimated time, email us with your order number. We will trace it with the carrier and, if it is lost, send a replacement or refund you.
Contact
contact@bobila.shop, Monday to Friday, 9am–5pm (UK time). We usually reply within one business day.